We are not currently accepting new patients. Please register on the Comox Valley Health Registry to be placed with a local physician.

Non urgent appointments should be booked with your own family doctor well in advance. Our staff will ask you the reason for your visit to ensure that your appointment is booked appropriately. If you have a chronic condition that requires regular follow-up, we encourage you to book your next appointment before you leave the office. Receptionists will provide you with an appointment confirmation sheet.

Please inform us if you need to complete a form, or report an accident that is an ICBC or Work-safe BC claim. Upon arrival at the clinic, the receptionist will ask that you complete an accident report for the physician before your visit.

You also can book short appointments online now. The link is at the top of this home page.

Please bring your MSP Personal Health Number (PHN) with you at each visit as we periodically check to make sure our information is up to date.

Each doctor has a limited number of Urgent Care (Rapid Access) appointments available each day to accommodate patients with a new or urgent problem. These are short appointments for one concern, and are scheduled for the same day you call in. Please call early in the morning to book an urgent care appointment.

Jack Nathan Walk-In Clinic at Walmart is an option for daytime. The walk in should not be used for regular follow-up appointments or for conditions that do not need immediate medical attention. We encourage you to try to get an appointment with your family doctor at ValleyCare before going to a walk-in clinic. For after hours care, the Comox Valley Urgent and Primary Care Centre is open at 615 10th Street (Comox Valley Nursing Centre), weekdays 1pm-9pm and weekends/stats 8am-8pm, call 1-833-688-8722.

Yes, your physician will be offering phone appointments. At this appointment the need for further assessment or next steps will be determined.

We kindly ask that appointments be cancelled at least 24 hours in advance. For missed appointments or cancellations with less than 4 hours notice, a $50 no show/late cancellation fee will apply. 

It is most helpful to us if you can present all of your concerns at the beginning of the visit so that we can determine which one is the most important that needs to be addressed urgently. If there is time available we will try to address other issues, but we may need to ask you to return for a follow-up visit. Good medicine takes time.

What makes family medicine unique is that what comes through our doors is unpredictable. So please understand that if your wait time is longer than usual, this is because we needed to spend more time with a sick or complex individual that either needed an urgent fit-in or an extended visit.

The College of Physicians and Surgeons has advised doctors that they need to review refills with patients to monitor side effects and effectiveness of the medication. You will be prescribed enough medication at your visit to last until we need to see you again, so please make sure that you make an appointment with your family doctor before your medication runs out. 

We do not routinely prescribe narcotics until all other treatment options are explored. For patients on long term narcotics, an opioid contract is the standard of care.

As of March 2023 this service is on-hold indefinitely. Sorry for the inconvenience. Please see this “lab check-in” link, to book in at the 3 Comox Valley Labs, or walkin to LifeLabs on Cliffe & 17th.

Uninsured (Private) Services

Not all health services are covered by BC MSP (Medical Services Plan). Many services seem like “small tasks”, but require additional time from our staff and physicians.

Such services include (but not limited to): 

• missed appointments, 
• letters and notes for work,
• school and illness,
• disability forms, tax forms
• Driver’s Medical forms,
• transfer of medical records,
• physical/fitness exams for camp, school,
• SPARC forms
• legal forms, insurance forms
• cosmetic treatment of any benign moles, skin tags, skin lesions,
• liquid nitrogen treatment for certain lesions

We will invoice according to the fee schedule laid out by the Doctors of BC and the Family Doctors of BC.

If you are admitted to North Island Hospital Comox Valley and your doctor has hospital admitting privileges, he/she will manage or follow your care in hospital. If your doctor does not have admitting privileges, you will be seen by the Doctor on Call at the hospital. On holidays and weekends one of our doctors will be on call for all clinic patients whose doctors have admitting privileges.

If your doctor is away on vacation or for other reasons, there may be a locum doctor taking care of their patients. These qualified doctors have been chosen by your doctor to take care of you. They will have access to your chart and your current medical conditions and plans.